• FAQ - Questions & Answers
  • Contact

FAQ - Questions/Answers
Frequently Asked Questions list and their answers

How do I create my customized guide?

  • Step 1: Search and select on the map all the cities and places you want to discover during your trip.
  • Step 2: Select the categories of addresses (restaurants, hotels, museums’) that interest you and their price level.
  • Step 3: Add maps, photos but also some content (History, nature, culture, administrative formalities, etc.) on the areas you are interested in.
  • Step 4: Customize your cover (by choosing the title, photo, color...) and write your story.
  • Step 5: Log in or create an account to automatically register your creation so that you can customize or finalize your guide in a second step. Once you have created your guide, validate your order by selecting your format.
  • Step 6: Fill in your billing and shipping address
  • Step 7: You can pay by credit card or Paypal.

How do I create my account?

If you have never ordered from mypetitfute. com before, your account will be created when you place your first order. If you already have an account on petitfute. com, identifiers are the same.

Account fields with * are mandatory.

Your mypetitfute. com account is then created. You can then access it at any time by clicking on the button at the top right of our pages.

How do I access my account?

Forgotten your password
Forgotten your password? Go to "My Account" at the top right of our pages and click on"Forgot your password? "

Changing your email address
Enter your account, entering your old email address and password. You then access your account, to change your email address, click on "Your email address". Enter your new email address and validate, it is immediately taken into account.

When will I receive my digital order?

A download link to your customized number guide is sent to your email address within 60 minutes of receiving your order.

When will I receive my paper order?

Your order is delivered to the carrier within 48 hours maximum. Once your order has been shipped, the delivery time is generally 2 to 4 days in France. Sometimes it may take a few more days depending on the destination or period of the year.

I benefit from an advantage code

Once your order has been placed, if you have an advantage code, enter it in the box provided before proceeding with payment. If you are not already a mypetitfute. com customer, you must create an account.

I can't find where to download my digital guides from .

To download your digital guides, follow the steps below:

  • Go to mypetitfute. com and click on the link S' identify in the upper right hand corner.
  • Please log in. You will find yourself on your personal space mypetitfute. com. You will find your order history, personal information, and guides in progress.
  • At the bottom, in the list of links on the left, you will find " My downloadable guides".
  • By clicking on this section, you can access the list of products you have purchased and the links to find them.

In case of problems after delivery?

For all complaints after the purchase of the customized guides on www.mypetitfute.com, you can reach us:

How to join the customer relationship service?

For any information before purchasing the Petit Fut' guides, you can contact us at the following address:

Formulaire de contact
Fill in the form below